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How we restore power

When outages occur, we know our customers want and need information about when their power will be restored. Our crews work to restore power as soon as it is safe to begin and provide our best estimates of when service will be restored.

As soon as FPL detects an outage or a customer reports an outage, we deploy a restoration specialist to conduct a situation assessment. This helps us assign the right resources, workers and materials to each restoration effort and provide customers an estimate of when repairs will be finished and power restored in their area.

During large outages, FPL follows an overall plan that calls for restoring power to the greatest number of customers safely and as quickly as possible. After a strong storm or hurricane, our restoration process is as follows:

FPL has a proven storm plan

FPL's comprehensive storm plan focuses on readiness, restoration and recovery. Prior to the start of storm season, FPL conducts extensive training to prepare our employees to respond quickly and safely after a storm. We also coordinate assistance agreements with other utilities for additional support, order supplies and equipment to have on hand for a restoration, and secure staging sites throughout our 35-county service territory, which will enable us to quickly deploy equipment and crews in the event a storm causes damage to communities in FPL's service territory.

In addition, we work closely with emergency operations officials throughout our service territory to update lists of infrastructure and facilities that are critical to the community, such as hospitals, police, fire, communications, water treatment plants and transportation providers. This information is used to establish priorities for restoration in any communities that might be affected by a storm.

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Storm Preparation Checklist

Complete this checklist to get ready.

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Annual Hurricane Season Checklist

Protecting your facility in advance

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1. Monitor official weather bulletins on

2. Keep extra cash on hand. An extended power outage may prevent you from withdrawing money from automatic teller machines or banks.

3. Review evacuation routes in case you must evacuate.

4. Contact a veterinarian or kennel to arrange for safe sheltering for your pet if you must evacuate. Public shelters do not accept pets.

5. Fill your vehicle's gas tank.

6. Bring loose, lightweight objects such as lawn furniture inside. They can act like missiles when picked up by heavy winds.

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Listen for weather updates on local stations and on NOAA Weather Radio. Don’t trust rumors, and stay tuned to the latest information.

For business owners

If you must evacuate: securing your facility
Stay tuned to your local radio and television stations for emergency broadcasts. If ordered to evacuate, you must do so immediately.

If you don’t evacuate
If your facility is outside the evacuation area and NOT a work trailer, etc. your facility may be able to remain open or serve as shelter for employees.

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Report downed power lines or unsafe equipment

Call 911 or FPL at 1-800-4OUTAGE to report a downed power line if you feel the situation presents a clear and imminent danger to you or others.

“Wire down” calls are intended to safeguard the public from a life threatening situation. FPL emergency crews answering these calls will not restore power, only make the area safe. If you have already reported the wire down, your call has already generated a report and there is no need to report it again.

Keep safe during a power outage

Here are some basic tips that will keep you, your family and your employees safe while the power is out:


How does FPL know who’s without power and when should I call?

Right after a storm, we’ll know if large power lines have been damaged and you’re without power. Stay tuned to local radio, TV and newspapers for specific reports on FPL’s progress in assessing and repairing damage to the electrical system in your area.

If your neighborhood gets power back after a storm -- but you’re still without power -- then please call us at 1-800-4-OUTAGE. Please have your account number available when you call and an automated system will record your outage information.

As a customer, what can I do after a storm and where can I turn for information?

Before you call to report an outage, check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.

If you have significant water damage in your home that might make it unsafe, call a licensed electrician for advice.

Visually inspect the area outside your home near the meter. If the meter or any of the piping and wires on the wall of your home or office is gone or look damaged, call an electrician.

If no problems are apparent, FPL will re-connect your service or assist in determining whether you have a household problem.

If you are a business owner, find specific tips at Getting Your Business Back to Business.

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At FPL, safety is a cornerstone of our commitment to customers and employees. FPL urges Floridians to be prepared and be aware of potential electrical hazards at all times, especially before, during and after a severe weather event. Below are electricity-related tips to keep you and your family safe during hurricane season.

Before a Storm Threatens

Preparing for an Approaching Storm

Portable Generator Tips

After the Storm: When is it Safe?

Here are a few simple guidelines to help you and your family avoid injury after a storm passes.

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Q. Does FPL know when my power is out?

A. Following major storms, FPL knows when large areas are without power. We urge you to call FPL only for emergency situations, such as downed power lines.

During non-storm days, if you are without power, please report your outage online or call 1-800-4OUTAGE.

Q. Why do FPL crews leave my neighborhood when I still don't have power?

A. Crews may leave your area before power is restored for several reasons:

Q. Why does my neighbor have power and I don't?

A. Storm damage can affect main power lines, individual power lines or both. Your individual power line could be damaged or your home could be on a different main power line than your neighbor's. Your home may also need internal electrical repairs before you can receive service.

Q. How long will I be without power?

A. When outages occur, FPL knows our customers want and need information about when their power will be restored so they can plan. If a storm impacts our service territory, our crews will work to restore power as soon as it is safe to begin and will provide our best estimates of when service will be restored.

Q. What is FPL's policy on tree debris removal after a storm?

A. After a storm, crews must cut away trees that have fallen into power lines or that are in the way to find and fix damage safely and as quickly as possible.

As they move along to restore power, crews will leave debris where the tree fell. Following these types of events, it is the responsibility of the property owner or the local government to remove cuttings and tree debris.

Please contact your local government's waste management office for information on refuse collection. Debris piled near poles and under power lines make it difficult for crews to access areas where repairs are needed. You can help clear the way for crews - please keep storm debris away from utility poles.

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